Delivery & Shipment Policy
Effective Date: 12/04/2025
Operated by: SHRI PADMAVATI AND CO
At Ghartak, we are committed to delivering your groceries and household essentials quickly and reliably. This Delivery & Shipment Policy outlines the standard timelines, procedures, and expectations regarding your orders.
1. Delivery Timelines
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We aim to deliver all orders within 0 to 3 days from the date of order confirmation.
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In most cases, deliveries are completed on the same day or within 24 hours, depending on your location and product availability.
2. Shipment Delays
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While we strive to meet our delivery timelines, delays may occur due to:
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Weather conditions
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High order volumes
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Public holidays
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Transportation or logistical issues
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Force majeure events (e.g., strikes, lockdowns, or natural disasters)
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In such cases, we will make every effort to communicate the delay and provide an updated delivery estimate.
3. Delivery Areas
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Currently, Ghartak serves specific regions and pincodes as listed in the app.
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You must enter a valid delivery address within our serviceable area to place an order.
4. Delivery Attempts
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Our delivery agent will attempt to contact you upon arrival.
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If you’re unavailable, a second attempt may be made, after which the order may be marked undeliverable and returned.
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In such cases, additional delivery charges may apply or refund eligibility may be affected.
5. Contactless Delivery
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Ghartak supports contactless delivery to ensure your safety.
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Please specify your preferences in the delivery notes during checkout.
6. Delivery Support
If you have questions or issues related to your shipment or delivery, please contact:
Ghartak – SHRI PADMAVATI AND CO
Email: team@ghartakonline.in
Phone: +91-7024449339
Address: 230, Natural Green Park Colony, Jhabua, Madhya Pradesh 457661
Note
By placing an order on Ghartak, you agree to the terms outlined in this policy. This policy is subject to updates at our discretion. Any changes will be reflected in the app or on our website.
