Privacy Policy

Effective Date: 12/04/2025

Welcome to Ghartak, a platform operated by SHRI PADMAVATI AND CO (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Ghartak mobile application (“App”) and its related services.

By using Ghartak, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

Full name
Phone number
Email address
Delivery address
Payment method details
Any other information you voluntarily provide

b. Device Information

IP address
Operating system and version
Device ID and hardware identifiers

c. Usage Information

Features you use
Actions taken in the app
Time, frequency, and duration of sessions
Interaction with customer support or partners

2. How We Use Your Information

We use the collected data to:

Process orders and enable deliveries
Provide customer support and resolve disputes
Personalize your experience based on preferences and location
Verify identity and ensure secure transactions
Send order notifications, updates, or promotions (only with your consent)
Comply with legal obligations or protect our rights

3. How We Share Your Information

We do not sell your personal data. However, we may share it in the following cases:

With Service Providers: Such as delivery agents, payment gateways, or hosting platforms strictly for fulfilling services.
Legal Compliance: If required by law or in response to a legal request.
Business Transfers: In case of merger or acquisition, data may be transferred to the new entity.

4. Security

We use industry-standard security measures to protect your data. However, no online platform is entirely secure. While we strive to safeguard your data, we cannot guarantee absolute protection from breaches or unauthorized access.

5. Restrictions of Liability

Ghartak does not guarantee the completeness or accuracy of content provided via the app. References to any third-party products or services are for informational purposes only and do not imply endorsement.

6. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe your child has provided us with personal data, please contact us immediately for removal.

7. Log Data

In case of an error or issue, we may collect technical data through third-party services. This may include:

IP address
Device type and OS version
Date and time of usage
App behavior and crash reports

8. Cookies

We do not use cookies directly. However, third-party services integrated into our app (e.g., analytics or payment services) may use cookies. You may refuse cookies via your device settings, though this may affect some app functionalities.

9. Your Choices

You may opt-out of promotional messages by contacting us or using the opt-out link.
You may update your profile information within the app settings.
You may request deletion of your account and data, subject to legal retention requirements.

10. Grievance Officer

In accordance with the Information Technology Act 2000 and applicable rules, the contact details of the Grievance Officer are:

Grievance Officer

SHRI PADMAVATI AND CO

Name: Parth Borse

Email: team@ghartakonline.in

Phone: +91-7024449339

Address: 230, Natural Green Park Colony, Jhabua, Madhya Pradesh 457661

If you have any complaints or queries regarding our privacy practices, please contact the Grievance Officer. We aim to respond and resolve within a reasonable time frame.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted in the app with a new effective date. Continued use of the app implies acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is used, please reach out to: