General Questions
1. What is Ghartak?
Ghartak is a quick commerce platform that delivers high-quality household goods and groceries directly to your doorstep in record time.
2. Where does Ghartak operate?
We currently operate in Jhabua. Stay tuned as we expand to more areas!
3. What are your operating hours?
Our service is available 8am to 11pm, ensuring you get your essentials whenever you need them.
Ordering & Delivery
4. How do I place an order?
Simply visit our mobile app, browse our categories, add products to your cart, and proceed to checkout.
5. How long does delivery take?
We aim to deliver within 60 minutes from the time of order placement.
6. Is there a minimum order value?
Yes, the minimum order value is 299.
7. How can I track my order?
Once your order is placed, you will receive a tracking link via SMS/email to monitor the delivery status in real time.
8. What if I miss my delivery?
If you miss the delivery, our team will attempt to contact you. You may reschedule based on availability.
Payments & Refunds
9. What payment methods do you accept?
We accept online payments via UPI, credit/debit cards, net banking, and cash on delivery (COD).
10. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once it is out for delivery, cancellations may not be possible
11. How do refunds work?
Refunds are processed within 7 business days to your original payment method if applicable.
Products & Inventory
12. Are the products fresh and of good quality?
Yes! We ensure that all products, especially groceries, meet the highest quality standards.
13. What if an item I ordered is out of stock?
If an item is unavailable, we will notify you and offer a replacement or a refund.
Support & Contact
14. How can I contact Ghartak for queries or complaints?
You can reach us at team@ghartakonline.in / +917224996556 or through our in-app chat support.
Do you have a return policy?
Yes, if you receive a damaged or incorrect item, you can request a return or replacement within 30 days.
