Effective Date: 12/04/2025
Welcome to Ghartak, your trusted quick commerce grocery delivery service! Ghartak is a mobile application operated by SHRI PADMAVATI AND CO (“we,” “our,” or “us”), located at:
Address: 230, Natural Green Park Colony, Jhabua, Madhya Pradesh 457661
Phone: +91-7024449339
Email: team@ghartakonline.in
Working Hours: Mon–Fri: 10:00 AM – 4:00 PM
By using the Ghartak mobile application (“App”) or any related services, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing and using the Ghartak app, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the app or any of our services.
2. Eligibility
By using our app, you confirm that:
- You are at least 12-18 years old or using the service under the supervision of a legal guardian.
- You have the legal capacity to enter into a binding contract.
3. User Accounts
Some features may require you to create an account. You agree to:
- Provide accurate and complete information during registration.
- Keep your account details up to date.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for all activities under your account.
4. User Obligations
By using Ghartak, you agree not to:
- Use the app for any unlawful, fraudulent, or abusive purpose.
- Interfere with the proper functioning of the app through any technical means including hacking or reverse engineering.
- Violate any local, state, national, or international laws.
5. Privacy
Our Privacy Policy governs how we collect, use, and store your personal data. By using our app, you consent to the practices described in the Privacy Policy.
6. Payments and Fees
- Orders placed through Ghartak must be paid using the accepted payment methods at checkout.
- Payments may be handled by third-party gateways. You agree to their respective terms and conditions.
- We reserve the right to cancel any order if payment is unsuccessful or suspicious.
7. Cancellations and Refunds
- Orders once placed may not be canceled once dispatched.
- Refunds (if applicable) will be processed as per our internal refund policy.
- If an item is out of stock or unavailable, we will notify you and may offer a substitute or refund.
- Refunds may be subject to deduction based on service charges and order fulfillment status.
8. Delivery
- We strive to deliver within the promised time, but delivery times are estimates and not guarantees.
- In case of delays due to weather, traffic, or operational issues, we are not liable for any losses or inconvenience.
- You must be available to receive your order. Failed deliveries may be charged.
9. Intellectual Property
All content on the app—including text, graphics, logos, and software—is the property of SHRI PADMAVATI AND CO or its licensors. You may not copy, modify, or distribute any content without prior written consent.
10. Third-Party Services
Ghartak may link to or integrate with third-party platforms (e.g., payment gateways, delivery APIs). We are not responsible for the content, functionality, or terms of those services.
11. Termination
We reserve the right to suspend or terminate your access to the app without notice if:
- You violate any part of these terms.
- We suspect any fraudulent, abusive, or illegal activity.
12. Limitation of Liability
To the fullest extent permitted by law, SHRI PADMAVATI AND CO and its affiliates, employees, and agents shall not be liable for:
- Any indirect, incidental, special, or consequential damages.
- Any loss of profits, data, or business opportunities due to your use of the app or services.
13. Indemnification
You agree to indemnify, defend, and hold harmless SHRI PADMAVATI AND CO, its employees, and partners against any claims, losses, or damages arising from your use of the app, violation of these terms, or infringement of rights.
14. Modifications to Terms
We reserve the right to update these Terms at any time. Changes will be posted within the app and/or on our website. Continued use of the app after changes constitutes your acceptance of the revised terms.
15. Governing Law and Jurisdiction
These terms are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.
16. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, feel free to reach out to us:
SHRI PADMAVATI AND CO
Email: team@ghartakonline.in
Phone: +91-7024449339
Address: 230, Natural Green Park Colony, Jhabua, Madhya Pradesh 457661
